Privacy Policy — Sterling Roof Solutions

Last updated: May 2026

1. Introduction

Sterling Roof Solutions (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website at sterlingroofsolutions.com or contacting us to enquire about our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Sterling Roof Solutions is a roofing contractor business based in Macquarie Park, NSW, Australia. We provide roofing services including roof repairs, new roof installations, roof cleaning, guttering, and related services across Sydney.

Business Address: L9, 123 Epping Road, Macquarie Park NSW 2113 Phone: 02 8875 7788 Email: info@sterlingroofsolutions.com.au Website: www.sterlingroofsolutions.com ABN: 17 694 774 162

3. What Information We Collect

We may collect the following personal information from you:

• Your full name
• Your phone number
• Your email address
• Your property address or suburb
• Details of the roofing work you are enquiring about
• Any other information you choose to provide when contacting us

We only collect information that is necessary to respond to your enquiry, provide you with a quote, or carry out roofing work at your property.

4. How We Collect Your Information

We collect personal information in the following ways:

• When you fill out a contact or quote request form on our website
• When you call or email us directly
• When you contact us via social media or other messaging platforms
• When we carry out a site inspection or complete work at your property

5. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiry or quote request
• Schedule and carry out roof inspections, repairs, or installations
• Send you information about your job, including quotes, invoices, and job updates
• Contact you regarding follow-up work or maintenance where relevant
• Comply with our legal and regulatory obligations

We will not use your personal information for any purpose other than those listed above without your consent.

6. Disclosure of Your Information

Sterling Roof Solutions does not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Trusted subcontractors or suppliers where necessary to complete work at your property — these parties are required to handle your information in accordance with applicable privacy laws
• Our accountant or legal advisors where required for business administration purposes
• Government or regulatory authorities where required by law

We will never share your personal information with third parties for marketing purposes without your explicit consent.

7. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Your information may be stored in digital format (email, cloud-based systems) or in paper format. We use appropriate security measures to protect information stored in both formats.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-personally identifiable information about how visitors use our website. This includes information such as pages visited, time spent on the site, and how you arrived at our website.

This information is used solely to improve the performance and content of our website. You can disable cookies through your browser settings, although this may affect your experience on our website.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

10. Access to and Correction of Your Information

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.

To make a request, please contact us at:

Email: info@sterlingroofsolutions.com.au Phone: 02 8875 7788

We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles.

11. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Act 1988 or this Privacy Policy, please contact us in the first instance at info@sterlingroofsolutions.com.au so that we can attempt to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au Phone: 1300 363 992

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:

Sterling Roof Solutions L9, 123 Epping Road, Macquarie Park NSW 2113 📞 02 8875 7788 ✉ info@sterlingroofsolutions.com.au www.sterlingroofsolutions.com